PRIVACY POLICY FOR TICKETERAPROPIA.COM AND ITS WHITE-LABEL WEBSITES
Effective Date: February 11th, 2025
1. INTRODUCTION
Welcome to TicketeraPropia.com (“we,” “us,” or “the Platform”). This Privacy Policy explains how we collect, use, share, and safeguard the personal information of event Organizers (including producers, venues, and event managers) and their Customers (end-users who purchase tickets) who interact with our Platform and the white-label websites provided to Organizers. By accessing or using our services, you agree to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
- Account and Registration Data: When you create an account on our Platform, we collect personal information such as your name, email address, company or business name, contact details, and other information you voluntarily provide.
- Transactional Data: We collect data related to ticket sales, refunds, and payment transactions. Payment processing is conducted via third-party payment processors (e.g., Stripe, PayPal, Square), and relevant transaction information may be shared with them.
- Usage Data: We automatically gather information about your interactions with our Platform and white-label websites, including IP addresses, browser type, device information, log files, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track usage patterns, and personalize content.
- Communications: We collect any information provided when you contact our support team or respond to surveys, newsletters, or other communications.
3. HOW WE USE INFORMATION
We use the collected information to:
- Provide, maintain, and improve the Platform and associated white-label websites.
- Manage your account, process transactions, and deliver customer support.
- Send updates, notifications, promotional materials, and other communications related to your account and events.
- Analyze usage trends and improve our services.
- Comply with legal obligations and enforce our Terms and Conditions.
- Ensure security and prevent fraud.
4. SHARING AND DISCLOSURE
We may share your information in the following circumstances:
- Service Providers: We disclose data to trusted third-party service providers (e.g., hosting, analytics, payment processing) under strict confidentiality agreements.
- Payment Processors: Relevant transaction details are shared with third-party payment processors to facilitate payment processing.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a third party, provided that the recipient agrees to maintain the confidentiality of your data.
- Legal Requirements: We may disclose your information if required by law, subpoena, court order, or to protect our rights and safety.
- White-Label Integration: Information collected via white-label websites is processed in accordance with this Privacy Policy. Organizers using our white-label solution are bound by this centralized Privacy Policy and may not modify it.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to gather information about your use of our Platform and white-label websites, to improve functionality, and to provide a personalized experience. You may adjust your browser settings to manage or disable cookies; however, this may affect the proper functioning of our services.
6. DATA SECURITY
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Although we strive to secure your data, no online system is entirely secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to enforce our policies. Once your data is no longer needed, it will be securely deleted or anonymized.
8. YOUR RIGHTS (CALIFORNIA RESIDENTS)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to request disclosure of the categories and specific personal information we have collected about you.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to opt out of the sale of your personal information, where applicable.
To exercise these rights or for any privacy-related inquiries, please contact us at:
[TicketeraPropia.com Contact Information]
We will respond to your request within the timeframes required by applicable law.
9. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and maintained on servers located outside your state, province, or country. We ensure that such transfers comply with applicable data protection laws by implementing appropriate safeguards.
10. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will promptly delete it.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes your acceptance of the revised Privacy Policy. Organizers and Customers are encouraged to review this document periodically.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [TicketeraPropia.com Contact Email].
- Address: [TicketeraPropia.com Contact Address].
- Phone: [TicketeraPropia.com Contact Phone Number].
